Frequently Asked Questions

No. All sale orders are final and cannot be cancelled, modified, or changed once placed. Please double-check your order details and address before checkout

We recommend using our products within 6-10 months of purchase. Each product’s specific usage time window is mentioned on its product page.

All our formulas are highly potent and stored in temperature-controlled warehouses to maintain their effectiveness. Once delivered, storage conditions are no longer in our control. We suggest storing products in a cool and dry place to maintain their efficacy.

Yes, but only if you’re sure you can use them within the 6-10 month recommended period. Please keep this in mind before purchasing with the intent of stocking up on your favourite products.

Yes. Due to high order volumes during sales, shipping may take slightly longer than usual. Rest assured, we try our best to dispatch all orders at the earliest.

The sale format, terms and policies for domestic and international orders may differ.

You can place prepaid orders directly on our website at www.solved-labs.com.

To place an order, click the “Add to Cart” button next to the product(s) you wish to purchase. After adding all desired products to your cart, click the “Checkout” button.

You will then be prompted to enter your contact details and shipping address. Once the information is entered, you will be directed to the payment page, where you can select your preferred payment method and complete the payment.

After successful payment, an order confirmation page with your order details will be displayed. You will also receive an order confirmation via email and WhatsApp.

A shipping charge of INR 50 applies to prepaid orders below INR 1000. Orders of INR 1000 or above qualify for free shipping.

If you choose the “Partial COD” payment option, you will be required to pay INR 300 upfront while placing the order (this amount is non-refundable). The remaining balance can be paid in cash or via UPI at the time of delivery. This option is available only for orders above INR 1000.
If a COD order is refused at the time of delivery, the customer will be prohibited from placing further COD orders on the website. Please note that COD should not be treated lightly, as impulsive COD orders result in wasted time, money, and resources, and contribute to unnecessary carbon emissions.
For any other queries or assistance, you can reach out to us via WhatsApp or email at
support@solved-labs.com.

Even if you intend to use the product later, please open your package within 24 hours of delivery and check that the product condition is acceptable. This ensures you can report any issues within our required timeframe.
If the product is opened or used after the 24-hour window, we will not be able to assume responsibility or provide a resolution for any issues that may arise.

Once the order is successfully placed, you will receive a confirmation on your WhatsApp and registered email address. If you have not received it, request you to please check your spam folder. If you are not able to find it, please reach out to us on WhatsApp or via email on support@solved-labs.com with your registered email address, phone number, and the payment screenshot.

In case there is a failure in payment, please confirm if the information you have provided is correct and that your internet connection was not disrupted during the process.
If your account has been debited even after a payment failure, it is normally auto-credited back to your account within 7-14 business days. If you encounter any further difficulties or have any additional questions, you can contact us via email on support@solved-labs.com. Alternatively, you can also WhatsApp or call our customer care team at +91 9897937232. Our working hours are from 10:00 AM to 6:00 PM (IST) Monday to Friday (excluding holidays), and 10:00 AM to 4:00 PM on Saturday.

Order ID is provided in the confirmation message and email sent to you once the order is successfully placed.

Once your order is dispatched, you will receive a tracking link on your WhatsApp and registered email address.

If you need to make any change in the shipping address, phone number or email address after you’ve placed the order, you can contact us on WhatsApp or via email on support@solved-labs.com.
Please note that we can only accommodate these changes within 3 hours of placing the order or before your order has been shipped (whichever is earlier). Once the order has been shipped, unfortunately, it is not possible for us to make these changes.
If the order is not delivered due to unavailability of the customer at the time of delivery, then re-shipping the order will be chargeable on actuals, about INR 80.

We pack every individual product in a secondary packaging box, which is then placed in a brown shipping box with filler. Our secondary packaging box has a perforated edge that needs to be torn to reveal instructions on product usage on the inside of the box. All information about our product, including the complete ingredient list is printed on the product and the secondary packaging.

We have a limited number of gift boxes available for the festive season. If you want your order to be packed in a gift box, you can click on the "Add Gift Box" option visible in your cart. Please note that inbalance cannot be packed in the gift box due to size issues. Additionally, one gift box can accommodate up to 2 full-size products, and you can add one gift box per order (Dimensions of the box are: Height - 6 cm, Width - 14.5 cm, Length - 15.5 cm). If you’d like to place a larger order with multiple gift boxes, please reach out to our customer support team, and we’d be happy to help!

If you receive a damaged or incorrect product, please inform us within 24 hours of delivery with an unboxing video and photos as proof for our ease of escalation with the concerned teams.

No orders can be cancelled or edited during the sale period. If you’ve placed an order a couple days before the sale, that is still not a ground for cancellation. Any order placed in regular periods can be cancelled only if it has not been shipped out. If you need to cancel your order, you can reach out to us on WhatsApp or via email on support@solved-labs.com with your order ID within 3 hours of placing the order or before your order has been shipped (whichever is earlier). Once the order has been shipped, unfortunately, it is not possible for us to cancel it.

Once your order is cancelled, the refund is credited back to the source account. Normally, you will receive the refund within 7-14 business days. If you encounter any further difficulties or have any additional questions, you can contact us via email on support@solved-labs.com Alternatively, you can also WhatsApp or call our customer care team at +91 8452030868. Our working hours are from 10:00 AM to 6:00 PM (IST) Monday to Friday (excluding holidays), and 10:00 AM to 4:00 PM on Saturday.

Returns will only be accepted for products that are physically damaged, have physical defects or if an incorrect product has been shipped. We request you to reach out to us on WhatsApp or via email on support@solved-labs.com with an unboxing video, and photos showing the damage, defect or incorrect/ missing product, within 24 hours of receiving the order.
Please note that the damage/ defect needs to be evident in the photos for acceptance of your complaint. If you fail to share the right photos within 24 hours of receiving the order, unfortunately, we cannot entertain any such complaints thereafter, as the window to raise these claims with the shipping partner is closed after this time period. Any returns should be made in proper condition in the box that your order came in along with the safety packaging. If you do not return the product in proper packaging and condition, your return will be disqualified and we will reship the same package back to you.
Returns will not be accepted if the product has been used / opened / tried and/or the serial number has been tampered with. On receipt of the returned product, d’you will proceed to inspect the same and validate the claim. Once approved as an eligible return, a replacement will be issued to the customer. If the product is found to be ineligible for return, the product will be couriered back to you.

We request you to not accept any order where the outer packaging is open or where the seal has been tampered with. In case an open package is accepted by you from the delivery agent, we will not be able to take responsibility for such a package, and will not be liable for any physically damaged/ defective products, missing or incorrect products.

Orders are usually dispatched within 2–3 business days (excluding Sundays and public holidays). Delivery typically takes 3–7 business days after dispatch for metropolitan areas and may take longer for other locations, depending on serviceability.
Delivery timelines shown at checkout and in confirmation emails are tentative. Once dispatched, tracking details will be shared via WhatsApp and the registered email. If delivery attempts are unsuccessful, our delivery partners may contact you to coordinate a suitable delivery time.

We use third party courier companies to get your order delivered. Generally, 3 attempts are made to deliver your order. If you are unavailable at the time of an attempt, you will receive a message on WhatsApp from our shipping, where you can reschedule the delivery and the delivery agent may call you on the number used to place the order to confirm a convenient time for the delivery of your order.
After 3 attempts, your order will be returned back to our warehouse. Any orders that are returned back due to the non-availability of the customer, can be reshipped only at an additional shipping charge of INR 80.
In case you haven’t received your order and it has been marked as delivered, please reach out to us within 24 hours of receiving the notification since the window to further raise these disputes with our shipping partner closes after this time period.

Yes, we ship to the following countries currently:


Asia
Bangladesh, India, Nepal, Sri Lanka, Japan

South-East Asia
Hong Kong, Indonesia, Malaysia, Singapore, Thailand

Middle East
Qatar, Saudi Arabia, Oman, Kuwait, UAE

Oceania
Australia, New Zealand

North America
Canada, United States of America

Europe
Denmark, France, Germany, The Netherlands, Sweden, Switzerland, United Kingdom, Austria, Ireland, Norway, Italy, Portugal

Africa
South Africa

The delivery timeline will vary based on your location. We ship via DHL Express for all international orders. It takes 2-4 business days to dispatch the order. Once the order is processed and dispatched, it generally takes 8-10 business days to deliver.

The shipping rates are anywhere between INR 1100-3200 and vary based on the weight of your order and location. You will be able to see the shipping rates depending on the weight of your order and shipping destination at the time of checkout.
Depending on the laws applicable to your location, additional charges including taxes, custom duties or VAT may be applicable. All such additional charges are not included in the shipping fee and will need to be borne by the customer on delivery.
Please note if you are unable to clear the custom fees/ charges at the time of accepting your order, then your order will not be cancelled and money will not be refunded.

Yes, we are a 100% vegan and cruelty free brand.

All our products are pregnancy and lactation safe. Our sunscreen is a chemical formula, which is safe for use; however, some individuals may prefer mineral sunscreens during pregnancy due to skin sensitivity or personal preference. Please review the ingredient list on each product page before purchasing and choose what best suits your needs and comfort.

If you have any queries, you can contact us via email on support@solved-labs.com. Alternatively, you can also WhatsApp or call our customer care team at +91 9897937232. Our working hours are from 10:00 AM to 6:00 PM (IST) Monday to Friday (excluding holidays), and 10:00 AM to 4:00 PM on Saturday.

Any issues related to product defects or difficulty in usage must be reported within 24 hours of delivery, along with an unboxing video and supporting photographs, to enable escalation with the relevant teams.

If a product does not suit your skin, it will not be eligible for return or refund. Skincare is subjective, and products may not suit every individual or skin type. This is an inherent risk associated with purchasing skincare, beauty, or consumable products. If you have any questions regarding proper usage, you may contact us at any time and we will make reasonable efforts to guide you.

You can reach out to us on WhatsApp or via email on support@solved-labs.com for any queries. Alternatively, you can call our customer care team at +91 9897937232. Our working hours are from 10:00 AM to 6:00 PM (IST) Monday to Friday (excluding holidays), and 10:00 AM to 4:00 PM on Saturday

Please send all press and media inquiries to support@solved-labs.com

Please contact us at support@solved-labs.com

We are always looking to connect with talented individuals. If you’re interested in working with us, please write to support@solved-labs.com with a concise and targeted intent letter along with your resume. Tell us why you’d like to work with us and what value you can bring—we’d be happy to connect.